Hawaii Travel Product Specialist (Bilingual)

JTB Americas Ltd; Honolulu (HI); On-site; USD 23,000 - 31,000; Full time

Job summary

JTB Hawaii Travel, LLC is seeking an Associate to support product setup, reservations, and vendor contracts in Hawaii. You will maintain product information, assist sales offices, and help implement new products and services across markets.

The role requires bilingual communication in English and Japanese, a customer-service mindset, and comfort with digital tools. Regular hours are 40 per week with potential after-hours needs during peak periods.

Qualifications

• Associate degree, college degree, or equivalent work experience preferred.
• 0-2 years of experience in customer service, travel industry, administrative support, marketing support, or related fields preferred.
• Ability to communicate effectively in English and Japanese, both verbally and in writing.

Responsibilities

• Support product setup and maintenance within reservation and internal systems.
• Process and coordinate reservations, inventory allocations, and related operational tasks.
• Maintain accurate product, tariff, and booking information.
• Assist sales offices and internal departments with product-related inquiries.
• Assist in coordinating contracts and agreements with vendors and business partners.
• Support the review and maintenance of rates, commissions, and contract information.
• Maintain vendor records and contract documentation.
• Assist with the implementation of new products and services.
• Support sales offices (Japan and other markets) with product information, promotions, and issue resolution.
• Support quality control activities and product inspections.
• Assist in monitoring customer feedback and operational issues.
• Coordinate with vendors and internal departments to resolve routine issues.
• Support FAM tours and product verification activities.
• Assist in updating website and social media content related to Hawaii Products.
• Support the creation and maintenance of promotional materials.
• Coordinate content updates, product descriptions, and sales information.
• Assist with digital marketing activities that support product sales.
• Support communication between Hawaii Product, Sales, Operations, and other departments.
• Assist with special requests, group products, and promotional campaigns.
• Help ensure smooth implementation of new programs and initiatives.
• Maintain product, contract, and sales information in company systems.
• Assist in preparing reports related to sales performance and product operations.
• Compile and organize data for marketing and business analysis.
• Ensure information accuracy across systems and channels.

Skills

Customer service

Travel industry knowledge

English & Japanese communication

Teamwork

Attention to detail

Microsoft Office

Digital tools familiarity

Education

Associate degree or equivalent

Tools

Microsoft Office

Content management systems

Social media platforms

Design software

Job description

JTB Hawaii Travel, LLC is seeking an Associate to support product setup, reservations, and vendor contracts in Hawaii. You will maintain product information, assist sales offices, and help implement new products and services across markets.

The role requires bilingual communication in English and Japanese, a customer-service mindset, and comfort with digital tools. Regular hours are 40 per week with potential after-hours needs during peak periods.