Japanese-Speaking Hawaii Tour Guide & Concierge

JTB Americas Ltd; Honolulu (HI); On-site; USD 27,000 - 39,000; Full time

Job summary

JTB Hawaii Travel, LLC is seeking a bilingual Tour Guide to serve Hawaii guests, primarily Japanese-speaking travelers. The role includes guiding tours in Japanese, reading itineraries, and completing reports as needed.

The position also involves assisting with hotel check-in/out, airport transfers, dining reservations, and providing on-site guidance to ensure a smooth experience for visitors staying in Hawaii.

Qualifications

• High School graduate or equivalent experience.
• Minimum of six (6)-months customer service experience or equivalent desirable;
• Possess excellent customer service skills in the hospitality industry.

Responsibilities

• 75% Tour Guiding in Japanese (speaking, reading, writing). Follow set itineraries and communicate with Tour Conductor in Japanese.
• 25% Assist with Hotel Check In/Out, Airport Check In & Dining Reservations; help guests with hotel and restaurant communications, directions, and onboarding in Hawaii.
• Other Duties as assigned and supported by the team.

Skills

Tour guiding

Japanese language

English language

Education

High School diploma

Tools

Word

Outlook

Job description

JTB Hawaii Travel, LLC is seeking a bilingual Tour Guide to serve Hawaii guests, primarily Japanese-speaking travelers. The role includes guiding tours in Japanese, reading itineraries, and completing reports as needed.

The position also involves assisting with hotel check-in/out, airport transfers, dining reservations, and providing on-site guidance to ensure a smooth experience for visitors staying in Hawaii.