Japanese-speaking Hawaii Tour Guide – On-Call

JTB Americas Ltd; Honolulu (HI); On-site; USD 27,000 - 39,000; Full time

Job summary

JTB Hawaii Travel, LLC is seeking an on-site guide to escort Japanese visitors on Hawaii tours, sharing educational insights and aiding translation with hotels, restaurants, and venues. The role emphasizes Japanese-language tour guiding (75%) and hotel/check-in support (25%), with flexible on-call scheduling in a hospitality setting.

Ideal candidates have a high school diploma and at least six months of customer service experience, plus strong English and Japanese communication abilities.

Qualifications

• High School graduate or equivalent experience.
• Possess minimum of six (6)-months customer service experience or equivalent experience desirable.
• Possess excellent customer service skills in the hospitality industry.

Responsibilities

• Escort individuals or groups on sightseeing tours in Hawaii for visitors from Japan.
• Provide information that is educational and assist with translation to third party establishments.
• Tour guiding in Japanese (75%), hotel check-in/out and dining reservations (25%).
• Assist with reading tour itineraries in English and Japanese.

Skills

Customer service

English & Japanese

Communication skills

Tour knowledge

Education

High School diploma

Tools

Word

Outlook

Job description

JTB Hawaii Travel, LLC is seeking an on-site guide to escort Japanese visitors on Hawaii tours, sharing educational insights and aiding translation with hotels, restaurants, and venues. The role emphasizes Japanese-language tour guiding (75%) and hotel/check-in support (25%), with flexible on-call scheduling in a hospitality setting.

Ideal candidates have a high school diploma and at least six months of customer service experience, plus strong English and Japanese communication abilities.