Japanese Social Media Community Moderator - Temporary

Social Factor; Annapolis (MD); Remote; USD 21,000 - 34,000; Part time

Job summary

Social Factor is seeking skilled Language Community Moderators with native Japanese for flexible, project-based work. Roles are part-time or temporary, with occasional 24/7 shifts, and the team will reach out when a match arises.

Ideal candidates will understand Japanese pop culture, engage in real-time conversations, and follow brand voice guidelines. Prior moderation experience and comfort with social platforms are required; AI usage is discussed but not used in live interviews.

Qualifications

• Native-level understanding of Japanese language.
• Deep understanding of Japanese pop culture, nomenclature, slang.
• Able to understand client's brand voice & accurately engage with users.
• Previous social media moderation experience is required and live stream moderation is a plus.
• Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus.
• Exceptional organizational, multitasking abilities, and able to follow clear guidelines and workflows.

Responsibilities

• Develop strong, growing digital communities for some of the world's most well-known brands as work becomes available.
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts.
• Follow brand voice guidelines and maintain consistency across platforms.

Skills

Native Japanese

Moderation experience

Live stream moderation

Brand voice adaptation

Communication skills

Multitasking

Tools

Sprinklr

Khoros

Sprout Social

Windows 10

macOS 12

Job description

Social Factor is seeking skilled Language Community Moderators with native Japanese for flexible, project-based work. Roles are part-time or temporary, with occasional 24/7 shifts, and the team will reach out when a match arises.

Ideal candidates will understand Japanese pop culture, engage in real-time conversations, and follow brand voice guidelines. Prior moderation experience and comfort with social platforms are required; AI usage is discussed but not used in live interviews.