Japanese Social Media Community Moderator (Part-Time)

Social Factor; Idaho Falls (ID); Remote; USD 21,000 - 34,000; Part time

Job summary

Social Factor seeks Japanese-speaking moderators for project-based, temporary work to help grow and manage digital communities for top brands. The role supports various schedules, including 24/7 shifts, with work across major social platforms.

You will engage with users in real-time, mirror brand voice, and follow client guidelines while maintaining high energy and strong organizational skills.

Qualifications

• Native-level understanding of Japanese.
• Deep understanding of language pop culture, nomenclature, and slang.
• Able to understand client's brand voice & engage with users.
• Previous social media moderation experience required; live stream moderation is a plus.
• Sprinklr, Khoros, and/or Sprout Social experience is a plus.
• Excellent verbal and written communication skills.
• Strong willingness to learn and think critically; proactive.
• High energy with the capability to multitask in a dynamic organization.

Responsibilities

• Develop strong, growing digital communities for brands as work becomes available.
• Interact with users in real-time, answering questions and engaging discussions.
• Protect brand voice and adhere to client guidelines.
• Collaborate with team on moderation strategies and workflows.

Skills

Japanese language

Brand voice understanding

Verbal and written communication

Multitasking

Guidelines & workflows

Live stream moderation

Platform knowledge (YouTube, Facebook,

Tools

Sprinklr

Khoros

Sprout Social

Job description

Social Factor seeks Japanese-speaking moderators for project-based, temporary work to help grow and manage digital communities for top brands. The role supports various schedules, including 24/7 shifts, with work across major social platforms.

You will engage with users in real-time, mirror brand voice, and follow client guidelines while maintaining high energy and strong organizational skills.