Japanese Social Media Community Moderator - Part-Time/Temp

Social Factor; Columbus (OH); Remote; USD 19,000 - 30,000; Part time

Job summary

Social Factor is seeking a project-based Community Moderator to help build safe, engaging digital communities for top brands. This role supports English and Japanese conversations across platforms and may include 24/7 shift coverage in a flexible schedule framework.

Based in the United States, including Columbus, Ohio, you will monitor user interactions, mirror brand voice, and escalate issues according to guidelines.

Qualifications

• Native-level understanding of Japanese language.
• Deep understanding of Japanese pop culture, nomenclature, slang.
• Understand client's brand voice & engage with users.
• Previous social media moderation experience; live stream moderation a plus.
• Sprinklr, Khoros, Sprout Social experience a plus.
• Exceptional organizational and multitasking abilities; follow guidelines/workflows.
• Excellent verbal and written communication; mirror voice/tone of brands.
• Excellent spelling and grammar; language test may be given.
• Proactive, eager to learn; high energy; multitask in a dynamic org.
• Interact with users in real-time; engage and troubleshoot.
• Knowledge of major social platforms: YouTube, Facebook, X, Instagram, LinkedIn.
• PC with Windows 10 and macOS 12.x; internet speed 150 Mbps.

Responsibilities

• Develop and grow digital communities for brands as opportunities arise.
• Monitor user interactions and escalate issues per guidelines.

Skills

Japanese language

Moderation

Brand voice

Live stream moderation

Communication skills

Multitasking

Cultural references

Social platforms

Operating systems

Real-time interaction

Tools

Sprinklr

Khoros

Sprout Social

Job description

Social Factor is seeking a project-based Community Moderator to help build safe, engaging digital communities for top brands. This role supports English and Japanese conversations across platforms and may include 24/7 shift coverage in a flexible schedule framework.

Based in the United States, including Columbus, Ohio, you will monitor user interactions, mirror brand voice, and escalate issues according to guidelines.