Japanese Bilingual Client Services Specialist

Alpha Global Search LLC; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Alpha Global Search LLC in New York seeks a Japanese bilingual Client Services Administrator to support Japanese institutional clients, primarily financial institutions.

You will serve as the primary contact for day-to-day operational inquiries, coordinating solutions with internal teams and Tokyo office to ensure timely resolutions. The role requires strong communication, multi-department coordination, and a focus on client service.

Qualifications

• Business-level Japanese proficiency required.
• English communication skills sufficient for internal teams.
• Experience in client service, operations, or admin support preferred.
• Experience in financial services is a plus but not required.

Responsibilities

• Serve as primary contact for Japanese clients on day-to-day inquiries.
• Coordinate solutions with internal departments and Tokyo office.
• Respond to inquiries promptly and professionally.
• Maintain accurate client communications and documentation.
• Support service improvements based on client feedback.
• Contribute to extended-hours coverage 2-3 times per month as needed.

Skills

Japanese language

Client service

Interpersonal skills

Problem solving

Education

Bachelor's degree

Business or related field

Tools

MS Word

MS Excel

PowerPoint

Job description

Alpha Global Search LLC in New York seeks a Japanese bilingual Client Services Administrator to support Japanese institutional clients, primarily financial institutions.

You will serve as the primary contact for day-to-day operational inquiries, coordinating solutions with internal teams and Tokyo office to ensure timely resolutions. The role requires strong communication, multi-department coordination, and a focus on client service.