Japanese-Speaking Client Services Rep I — Hybrid

SMBC; Los Angeles (CA); Hybrid; USD 55,000 - 68,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SMBC seeks a Client Service Representative in Los Angeles, CA, to handle customer inquiries on cash management products via email or phone. You will work with TRBD and cross-sell solutions while building knowledge of internal policies.

The role requires fluent Japanese and 2+ years in customer service, preferably in banking. A BA/BS is preferred, with strong English skills. The position supports a hybrid work model and collaboration with product teams.

Qualifications

• Must be fluent in Japanese.
• Over 2 years of customer service experience, preferably in banking/financial services.
• BA/BS degree preferred; business Japanese and English language skills a must.

Responsibilities

• Address client inquiries on cash management products or related banking services by email or phone.
• Support cross-selling efforts by identifying client needs and suggesting solutions.
• Collaborate with product team to resolve issues and improve service delivery.
• Develop knowledge of bank cash management products to assist TRBD sales team and relationship managers.

Skills

Fluent in Japanese

Business English

Customer service experience

Education

BA/BS Degree

Job description

SMBC seeks a Client Service Representative in Los Angeles, CA, to handle customer inquiries on cash management products via email or phone. You will work with TRBD and cross-sell solutions while building knowledge of internal policies.

The role requires fluent Japanese and 2+ years in customer service, preferably in banking. A BA/BS is preferred, with strong English skills. The position supports a hybrid work model and collaboration with product teams.