Bilingual Client Services & Marketing Specialist (Remote/NYC)

btrax, Inc.; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

btrax in New York City is seeking a Client Services & Marketing Specialist on a contract basis to bridge Japanese-speaking clients with our U.S. creative teams.

You will manage client relationships, coordinate marketing content, and support events, while collaborating with designers, marketers, and business partners across the U.S. and Japan.

Fluency in English and Japanese, strong communication, and project management skills are essential, with on-site NYC presence required occasionally.

Qualifications

• Fluent in English and Japanese, both written and spoken.
• Experience in client services, account coordination, project management, marketing, or a related field.
• Strong client-facing communication and relationship-building skills.
• Excellent organizational and project management skills.
• Ability to manage multiple projects and priorities simultaneously.

Responsibilities

• Client & Project Management: Serve as a primary point of contact for clients and partners in NYC; coordinate timelines, meetings, and deliverables; translate client needs into clear briefs; monitor status and issues.
• Content Development: Lead social media content development with design teams; manage newsletter content and performance tracking; produce blog content on design, innovation, and related topics.
• Events & NYC Initiatives: Support NYC-based events, activations, and client experiences; coordinate logistics with vendors and internal teams; represent btrax at meetings and events.
• Marketing Operations: Lead weekly marketing meetings, create performance reports and KPIs, track deadlines, and maintain project documentation.

Skills

Fluent English

Fluent Japanese

Client services experience

Project coordination

Job description

New York City

Contract | Remote (NYC-based / occasional on-site)

New York City | Remote (NYC-based / occasional on-site)

Language Requirement

English and Japanese

About Us

btrax is a design and marketing agency helping companies connect Japan and the U.S. through design, innovation, and strategic marketing. We work with global brands and organizations to create meaningful experiences across cultures.

We are looking for a Client Services & Marketing Specialist to join our team in New York City on a contract basis.

This is a highly collaborative, client-facing role for someone who can serve as a bridge between Japanese-speaking clients, our creative teams, and business partners. The ideal candidate is organized, proactive, comfortable managing projects, and has a strong understanding of marketing and creative work.

Because this person will represent btrax on the ground in NYC, Japanese fluency and strong client-facing communication skills are essential.

Role Overview

As a Client Services & Marketing Specialist, you will support client relationships, marketing initiatives, creative projects, and events. You will work closely with btrax's design and marketing teams while helping manage communication and project execution between our U.S. and Japanese stakeholders.

This role is ideal for someone who enjoys working across client services, marketing, project coordination, and creative production and is comfortable taking ownership in a fast-paced environment.

Key Responsibilities

Client & Project Management

Serve as a primary point of contact for clients and partners in NYC

Build and maintain strong relationships with clients and stakeholders

Coordinate project timelines, deliverables, meetings, and follow-ups

Coordinate between clients and internal design, marketing, and creative teams

Translate client needs and feedback into clear project briefs and actionable next steps

Communicate project status, priorities, and potential issues to stakeholders

Help ensure projects are delivered on time and to a high standard

Content Development

Lead social media content development in collaboration with designers and creative assistants

Manage newsletter content, including editorial planning, copywriting, and performance tracking

Produce blog content on topics related to design, innovation, AI, and btrax's areas of expertise

Support creative brainstorming and content ideation

Ensure content aligns with client and brand objectives

Events & NYC Initiatives

Support and coordinate NYC-based events, activations, and client experiences

Coordinate with clients, vendors, partners, and internal teams on event logistics

Represent btrax at client meetings, events, and industry activities

Support initiatives that strengthen btrax's presence and relationships in the NYC market

Marketing Operations

Lead and facilitate weekly marketing meetings, including agendas and follow-up

Create weekly marketing performance reports and track KPIs

Monitor marketing metrics and provide data-driven recommendations

Track project progress, deadlines, and deliverables

Maintain organized project documentation and communication

Qualifications

Required

Fluent in Japanese and English, both written and spoken

Experience in client services, account coordination, project management, marketing, or a related field

Strong client-facing communication and relationship-building skills

Excellent organizational and project management skills

Ability to manage multiple projects and priorities simultaneously

Strong attention to detail and follow-through

Comfortable collaborating with designers and creative teams

Ability to work independently and take ownership of projects

Ability to work on-site in New York City

Preferred

Experience working with Japanese companies, brands, or clients

Background in marketing, advertising, branding, design, or creative services

Experience coordinating events or client activations

Familiarity with social media and digital marketing

Understanding of design and creative processes

Experience working across U.S. and Japanese business cultures

Stay informed with our latest updates and gain access to exclusive insights.