Bilingual Japanese Client Services Administrator – Finance

Comunidade Metodista; Hoboken (NJ); Presencial; USD 34.000 - 52.000; Jornada completa

Descripción de la vacante

CareerVite in Hoboken, NJ is seeking a Client Services Administrator who is fluent in Japanese and English for a temporary role starting mid-September for 3 months, with possible extension. The position focuses on handling inquiries from Japanese clients mainly via email and coordinating with our Tokyo affiliate.

You will work with internal departments to enhance service based on client needs, maintain records, and ensure prompt resolution of issues.

Formación

• Customer Services experience in financial industry is preferred (Trust fund administration knowledge is preferred).
• PC Skills in Japanese/English (MS Word, Excel, Microsoft Access preferred).
• Strong communication skills (verbal/written) in Japanese/English.

Responsabilidades

• Proactively handles clients' inquiries to maintain customer satisfaction.
• Analyzes the clients' needs and develops solutions to strengthen relationship with clients.
• Informs the clients when potential problems may arise. If a problem has already occurred, reports to the Manager and takes any required action with the clients to solve the problem quickly.
• Coordinates with other departments to provide good service with clients.
• Maintains all the communication records with clients, approval forms, and other documents as directed by the Manager.
• Performs all other duties as assigned by the Department Manager and Management not only in existing functions, but also in other additional functions necessitated by business expansion.

Conocimientos

Bilingual Japanese-English

MS Word Excel Access

Customer service

Descripción del empleo

CareerVite in Hoboken, NJ is seeking a Client Services Administrator who is fluent in Japanese and English for a temporary role starting mid-September for 3 months, with possible extension. The position focuses on handling inquiries from Japanese clients mainly via email and coordinating with our Tokyo affiliate.

You will work with internal departments to enhance service based on client needs, maintain records, and ensure prompt resolution of issues.