Japan Field Service Engineer — Semiconductors & Optics

Carl Zeiss SBE; Town of Texas (WI); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

ZEISS is seeking an experienced Field Service Engineer for a three-year assignment in Japan, with eventual transition to a long-term U.S.-based role in the Boise, ID area. You will install, maintain, and service advanced semiconductor systems, traveling internationally for training and collaboration.

You will coordinate with global teams, troubleshoot complex issues, and deliver training to local staff in Japan, while ensuring excellent customer service and documentation throughout the project.

Qualifications

• Bachelor's degree preferred in Engineering, Optics, or Mechatronics or 5 years of optics/mechatronics experience.
• Strong customer orientation with flexible service hours.
• Ability to read and understand electrical or mechanical engineering documentation and schematics.
• Technical experience in the semiconductor industry advisable.
• May travel internationally; adapt to multiple time zones.
• Hands-on mentality with proactive problem solving.
• Experience in optics industry preferred.
• Excellent written and spoken English; proficient in Japanese.
• Comfort with Windows, word processing, databases, and CRM tools.

Responsibilities

• Install, maintain, and service ZEISS 3D Tomography Inspection & Metrology and Mask Shop Solutions systems.
• Perform preventive maintenance, troubleshoot issues, and execute repairs.
• Serve as primary on-site contact for customer in Japan, ensuring high-quality service.
• Coordinate service activities and communicate status with customers and ZEISS teams worldwide.
• Manage spare parts inventory including ordering and returns.
• Document all service activities and quality updates promptly.
• Support installation and service with experts in Germany and the U.S.
• Contribute to continuous improvement and optimize service processes.
• Develop and deliver training to local teams in Japan.
• Act as liaison across Japan, Germany, and U.S. teams.

Skills

English proficiency

Japanese proficiency

Customer orientation

Strong communication

Ability to read engineering docs

Education

Bachelor's degree in Engineering/Optics/Mechatronics

Tools

Windows OS

CRM systems

Word processing

Databases

Email applications

Job description

ZEISS is seeking an experienced Field Service Engineer for a three-year assignment in Japan, with eventual transition to a long-term U.S.-based role in the Boise, ID area. You will install, maintain, and service advanced semiconductor systems, traveling internationally for training and collaboration.

You will coordinate with global teams, troubleshoot complex issues, and deliver training to local staff in Japan, while ensuring excellent customer service and documentation throughout the project.