International Field Service Engineer: Japan & US

Carl Zeiss SBE

United States

On-site

USD 70,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Medical

Vision

Dental

401kMatching

Employee AssistancePrograms

Vacation and sickpay

Job summary

ZEISS is seeking a Field Service Engineer for a 3-year international assignment in Japan, with on-site work supporting installation, preventive maintenance and on-going technical service for ZEISS semiconductor systems. You will travel internationally, collaborate with global teams, and train local staff in Japan.

Upon successful completion, the role transitions to a long-term U.S.-based position in the Boise, ID area.

Qualifications

Bachelor's in Engineering/Optics/Mechatronics preferred or 5 years optics/mechatronics experience.
High customer orientation with flexible service hours.
Ability to read electrical/ mechanical engineering documentation and schematics.
Experience in semiconductor industry.
Willingness to travel internationally.
Strong communication in English; Japanese fluency.
Proficient in Windows operating environments and CRM systems.

Responsibilities

Install, maintain, and service ZEISS 3D Tomography Inspection & Metrology and Mask Shop Solutions systems.
Perform preventive maintenance, troubleshoot issues, and execute complex repairs.
Serve as the primary on-site contact for the customer in Japan, ensuring high-quality service delivery.
Coordinate service activities and communicate equipment status with customers and global ZEISS teams.
Manage spare parts inventory, including ordering and returns.
Document all service activities, reports, and quality updates in a timely manner.
Collaborate with experts in Germany and the U.S. for installations and service.
Develop and deliver training to local teams in Japan.
Act as a key liaison across Japan, Germany, and U.S. teams.