Global Field Service Engineer – Japan for Semiconductor Systems

Carl Zeiss SBE; Boise (ID); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401kMatching

Employee AssistancePrograms

Vacation and sickpay

The list goeson!

Job summary

ZEISS seeks a Field Service Engineer for a 3-year international assignment in Japan, with a transition to a Boise, Idaho-based role. You will service ZEISS semiconductor systems, install, maintain, and troubleshoot at a customer site, collaborating with teams in Japan, Germany and the U.S.

Fluency in Japanese and strong English communication are required, plus willingness to travel internationally and support continuous improvement initiatives throughout the global ZEISS network.

Qualifications

• Bachelor's degree preferred, or 5 years optics/mechatronics experience.
• Strong customer focus with flexibility in service hours.
• Ability to read electrical/mechanical engineering docs and schematics.
• Experience in the semiconductor industry is required or preferred.
• Willingness to travel internationally as needed.
• Independent, hands-on work style with assertiveness.
• Experience in optics is a plus.
• Proficient English communication; Japanese language skills required.

Responsibilities

• Install, maintain and service ZEISS 3D Tomography, Metrology and Mask Shop systems.
• Perform preventive maintenance and troubleshoot complex issues.
• Serve as primary on-site contact for customers in Japan.
• Coordinate service activities and report equipment status with global teams.
• Manage spare parts inventory including ordering and returns.
• Document all service activities, reports, and quality updates timely.
• Support installation and service needs with Germany and the U.S. teams.
• Contribute to continuous process improvements and solutions.
• Develop and deliver training to local teams in Japan.
• Act as liaison across Japan, Germany, and U.S. teams.

Skills

Customer orientation

Hands-on mentality

Strong communication

English fluency

Japanese proficiency

Team coordination

Travel readiness

Problem solving

Education

Bachelor's degree in Engineering/Optics/Mechatronics

Tools

CRM systems

Windows OS

Office software

Technical documentation reading

Job description

ZEISS seeks a Field Service Engineer for a 3-year international assignment in Japan, with a transition to a Boise, Idaho-based role. You will service ZEISS semiconductor systems, install, maintain, and troubleshoot at a customer site, collaborating with teams in Japan, Germany and the U.S.

Fluency in Japanese and strong English communication are required, plus willingness to travel internationally and support continuous improvement initiatives throughout the global ZEISS network.