Japan-Based Field Service Engineer

Carl Zeiss SBE; Town of Texas (WI); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

ZEISS is seeking an experienced Field Service Engineer for a three-year assignment in Japan, with eventual transition to a long-term U.S.-based role in the Boise, ID area. You will install, maintain, and service advanced semiconductor systems, traveling internationally for training and collaboration.

You will coordinate with global teams, troubleshoot complex issues, and deliver training to local staff in Japan, while ensuring excellent customer service and documentation throughout the project.

Qualifications

• Bachelor's degree preferred in Engineering, Optics, or Mechatronics or 5 years of optics/mechatronics experience.
• Strong customer orientation with flexible service hours.
• Ability to read and understand electrical or mechanical engineering documentation and schematics.
• Technical experience in the semiconductor industry advisable.
• May travel internationally; adapt to multiple time zones.
• Hands-on mentality with proactive problem solving.
• Experience in optics industry preferred.
• Excellent written and spoken English; proficient in Japanese.
• Comfort with Windows, word processing, databases, and CRM tools.

Responsibilities

• Install, maintain, and service ZEISS 3D Tomography Inspection & Metrology and Mask Shop Solutions systems.
• Perform preventive maintenance, troubleshoot issues, and execute repairs.
• Serve as primary on-site contact for customer in Japan, ensuring high-quality service.
• Coordinate service activities and communicate status with customers and ZEISS teams worldwide.
• Manage spare parts inventory including ordering and returns.
• Document all service activities and quality updates promptly.
• Support installation and service with experts in Germany and the U.S.
• Contribute to continuous improvement and optimize service processes.
• Develop and deliver training to local teams in Japan.
• Act as liaison across Japan, Germany, and U.S. teams.

Skills

English proficiency

Japanese proficiency

Customer orientation

Strong communication

Ability to read engineering docs

Education

Bachelor's degree in Engineering/Optics/Mechatronics

Tools

Windows OS

CRM systems

Word processing

Databases

Email applications

Job description

About Us:

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What'stherole?

We're offering a unique opportunity for an experienced Field Service Engineer to take on a three-year international assignment based in Japan. In this role, you'll work hands-on with ZEISS semiconductor systems, supporting installation, preventive maintenance, and ongoing technical service.

Fluency in Japanese is required, as you'll collaborate closely with local teams and customers. Throughout the assignment, you'll also engage with global experts and travel internationally for training and knowledge exchange.

Upon successful completion of the assignment, the role will transition into a long-term position in the United States, primarily based in the Boise, Idaho area.

Sound Interesting?

Here'swhatyou'lldo:

• Install, maintain, and service ZEISS 3D Tomography Inspection & Metrology and Mask Shop Solutions systems
• Perform preventive maintenance, troubleshoot issues, and execute complex repairs
• Serve as the primary on-site contact for the customer in Japan, ensuring high-quality service delivery
• Coordinate service activities and communicate equipment status with customers and global ZEISS teams
• Manage spare parts inventory, including ordering and returns
• Document all service activities, reports, and quality updates in a timely manner
• Support installation and service needs by collaborating with experts in Germany and the U.S.
• Contribute to continuous improvement by identifying solutions and enhancing service processes
• Develop and deliver training to local teams in Japan
• Act as a key liaison across Japan, Germany, and U.S. teams

Additional Details:

• 3-year assignment based at a customer site in Japan
• Transition to a long-term U.S.-based role (Boise, ID area) upon completion
• International travel required for training and collaboration

Do you qualify?

• Bachelor's degree in Engineering, Optics, or Mechatronics is preferred, but not required and may be substituted with 5 years of industry experience in the area of optics or mechatronics.
• High customer orientation with special engagement and flexibility in regard to service hours.
• Ability to read and understand electrical or mechanical engineering documentation and schematics.
• Technical experience working in the semiconductor industry.
• May periodically be required to travel internationally.
• Single-handed work ability, strong hands-on mentality, and the ability to assert oneself.
• Experience working within the optics industry is preferred.
• Good communication skills written and verbally in English.
• Proficient in spoken and written Japanese.
• Experienced with Windows operating environments and word processing and/or email applications as well as with databases or CRM systems

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401kMatching
• Employee AssistancePrograms
• Vacation and sickpay
• The list goeson!

This job description contains the general details considered necessary to outline the principal functions of the job and shall not be construed as inclusive of all work requirements. All position requirements are subject to possible modification to reasonably accommodate individuals with a disability. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Your ZEISS Recruiting Team:

Maria Khalil

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).