Janitorial Services Account Manager

GDI Services Inc US; Minneapolis (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

GDI Services Inc US is seeking an Assistant Account Manager to supervise and train the janitorial team across assigned facilities in the Minneapolis area.

You will manage shift assignments, respond to client concerns, onboard new staff, and ensure payroll accuracy while upholding safety standards and high service quality.

You will also review timekeeping records, coordinate with HR on performance issues, and routinely inspect buildings to meet or exceed customer expectations.

Qualifications

• Minimum 2 years of progressive management experience in the janitorial industry.
• Strong communication and organizational abilities.
• Detail-oriented with ability to meet deadlines.
• Ability to work independently and coordinate payroll documentation as needed.
• Proficiency in MS Office preferred.

Responsibilities

• Manage and train janitorial staff and designate shift assignments.
• Respond to customer concerns and ensure issue resolution.
• Onboard and train new employees; hands-on training and shadowing.
• Lead by example by performing janitorial duties during mentoring.
• Address employee relations or performance issues with management/HR.
• Communicate needs for special projects to management.
• Review timekeeping and complete payroll documentation to ensure correct pay.
• Respond to calls as needed.
• Enforce safety policies; report and investigate accidents.
• Complete required training courses.

Skills

Management experience

Deadline-oriented

Attention to detail

Communication skills

Organizational skills

Multi-tasking

MS Office suite

Independent worker

Integrity and discretion

Job description

GDI Services Inc US is seeking an Assistant Account Manager to supervise and train the janitorial team across assigned facilities in the Minneapolis area.

You will manage shift assignments, respond to client concerns, onboard new staff, and ensure payroll accuracy while upholding safety standards and high service quality.

You will also review timekeeping records, coordinate with HR on performance issues, and routinely inspect buildings to meet or exceed customer expectations.