Account Manager – Janitorial Services & Team Lead

gdi; Northern (KY); Hybrid; USD 42,000 - 58,000; Full time

Job summary

GDI, Inc. is seeking an Account Manager to oversee an assigned facility and lead the janitorial team to meet client expectations.

You will inspect buildings regularly, train staff, schedule shifts, and address customer concerns to ensure satisfaction. The role requires at least 2 years of management experience in the janitorial industry, strong communication, and the ability to manage time and payroll documentation.

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry required.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Excellent attention to detail
• Excellent verbal and written communication skills
• Strong organizational skills
• Able to multi-task
• Experience with MS Office (Word, Excel, Outlook) preferred
• Ability to show judgment and to work independently.
• High integrity and discretion required

Responsibilities

• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.
• Identify and communicate the need for any special project work to management
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Skills

Management experience

Customer service

Communication skills

Time management

Tools

MS Office

Job description

GDI, Inc. is seeking an Account Manager to oversee an assigned facility and lead the janitorial team to meet client expectations.

You will inspect buildings regularly, train staff, schedule shifts, and address customer concerns to ensure satisfaction. The role requires at least 2 years of management experience in the janitorial industry, strong communication, and the ability to manage time and payroll documentation.