Account Manager

GDI Services Inc US; New Castle (DE); On-site; USD 42,000 - 66,000; Full time

Job summary

GDI Services Inc US is seeking an Assistant Account Manager to oversee assigned accounts and lead a janitorial team in a building. You will supervise staff, assign shifts, address customer concerns, and ensure service excellence.

Responsibilities include onboarding new employees, hands-on training, performance issue resolution, payroll timekeeping review, safety compliance, and timely reporting to management. Strong communication and organizational skills are essential in this role.

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry is required.
• Excellent verbal and written communication skills are essential.
• Strong organizational skills and attention to detail are expected.

Responsibilities

• Manage and train the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly to customer concerns or complaints and ensure closure on issues.
• Onboard and set-up training for new employees (hands-on training; job shadowing).
• Train by example: perform duties while staff shadow you.
• Address employee relations or performance issues and report to management/HR.
• Identify and communicate the need for special projects to management.
• Review timekeeping and complete payroll documentation for accurate payment.
• Respond to calls as needed and enforce safety policies.

Skills

Management experience

Communication skills

Organizational skills

Team leadership

Tools

MS Office (Word, Excel, Outlook)

Job description

GDI provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.

The Assistant Account Manager has operational accountability for their assigned account; they must manage and train their team and inspect the building regularly to ensure customer expectations are met or exceeded.

Shift

Monday-Friday (1pm-9pm) Flexibility Required

• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands‑on training; job shadowing; etc.)
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.
• Identify and communicate the need for any special project work to management
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Qualifications

• Minimum 2 years progressively increasing management experience in thejanitorial industryrequired.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Excellent attention to detail
• Excellent verbal and written communication skills
• Strong organizational skills
• Able to multi-task
• Experience with MS Office (Word, Excel, Outlook) preferred
• Ability to show judgment and to work independently.
• High integrity and discretion required

Equal Opportunity Employer

GDI, Inc. is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.