Account Manager — Facility & Janitorial Operations Lead

GDI Services Inc US; New Castle (DE); On-site; USD 42,000 - 66,000; Full time

Job summary

GDI Services Inc US is seeking an Assistant Account Manager to oversee assigned accounts and lead a janitorial team in a building. You will supervise staff, assign shifts, address customer concerns, and ensure service excellence.

Responsibilities include onboarding new employees, hands-on training, performance issue resolution, payroll timekeeping review, safety compliance, and timely reporting to management. Strong communication and organizational skills are essential in this role.

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry is required.
• Excellent verbal and written communication skills are essential.
• Strong organizational skills and attention to detail are expected.

Responsibilities

• Manage and train the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly to customer concerns or complaints and ensure closure on issues.
• Onboard and set-up training for new employees (hands-on training; job shadowing).
• Train by example: perform duties while staff shadow you.
• Address employee relations or performance issues and report to management/HR.
• Identify and communicate the need for special projects to management.
• Review timekeeping and complete payroll documentation for accurate payment.
• Respond to calls as needed and enforce safety policies.

Skills

Management experience

Communication skills

Organizational skills

Team leadership

Tools

MS Office (Word, Excel, Outlook)

Job description

GDI Services Inc US is seeking an Assistant Account Manager to oversee assigned accounts and lead a janitorial team in a building. You will supervise staff, assign shifts, address customer concerns, and ensure service excellence.

Responsibilities include onboarding new employees, hands-on training, performance issue resolution, payroll timekeeping review, safety compliance, and timely reporting to management. Strong communication and organizational skills are essential in this role.