Account Manager

GDI Integrated Facility Services; Minneapolis (MN); On-site; USD 52,000 - 70,000; Full time

Job summary

GDI Integrated Facility Services is seeking an Assistant Account Manager to oversee janitorial operations and lead the training of staff within assigned accounts. You will respond to customer concerns, ensure service levels, and coordinate onboarding for new hires.

The role requires management experience in janitorial services, strong people skills, and the ability to multitask while maintaining high standards of safety and quality.

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Strong customer service skills and attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to multi-task.
• Experience with MS Office (Word, Excel, Outlook) preferred.
• Ability to work independently with high integrity.

Responsibilities

• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.
• Identify and communicate the need for any special project work to management
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Maintain cleaning supplies inventory.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Skills

Customer service

Attention to detail

Verbal and written communication

Organizational skills

Multitasking

Decision making under pressure

MS Office proficiency

Tools

MS Office

Job description

GDI provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.
The Assistant Account Manager has operational accountability for their assigned account; they must manage and train their team and inspect the building regularly to ensure customer expectations are met or exceeded.

Essential Duties

• Manage and train the work of the janitorial staff in the building.


• Designate shift and area work assignments.


• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.


• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)


• Train by example: perform the duties of a janitor while they shadow you.


• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.


• Identify and communicate the need for any special project work to management


• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.


• Maintain cleaning supplies inventory.


• Respond to calls whenever needed.


• Enforce all safety policies and procedures; immediately report and investigate accidents.


• Complete training courses as required.

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry required.


• Ability to meet deadlines and make sound decisions in stressful situations.


• Strong customer service skills


• Excellent attention to detail


• Excellent verbal and written communication skills


• Strong organizational skills


• Able to multi-task


• Experience with MS Office (Word, Excel, Outlook) preferred


• Ability to show judgment and to work independently.


• High integrity and discretion required

Equal Opportunity Employer

GDI, Inc. is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.