Account Manager

GDI Services Inc US; Minneapolis (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

GDI Services Inc US is seeking an Assistant Account Manager to supervise and train the janitorial team across assigned facilities in the Minneapolis area.

You will manage shift assignments, respond to client concerns, onboard new staff, and ensure payroll accuracy while upholding safety standards and high service quality.

You will also review timekeeping records, coordinate with HR on performance issues, and routinely inspect buildings to meet or exceed customer expectations.

Qualifications

• Minimum 2 years of progressive management experience in the janitorial industry.
• Strong communication and organizational abilities.
• Detail-oriented with ability to meet deadlines.
• Ability to work independently and coordinate payroll documentation as needed.
• Proficiency in MS Office preferred.

Responsibilities

• Manage and train janitorial staff and designate shift assignments.
• Respond to customer concerns and ensure issue resolution.
• Onboard and train new employees; hands-on training and shadowing.
• Lead by example by performing janitorial duties during mentoring.
• Address employee relations or performance issues with management/HR.
• Communicate needs for special projects to management.
• Review timekeeping and complete payroll documentation to ensure correct pay.
• Respond to calls as needed.
• Enforce safety policies; report and investigate accidents.
• Complete required training courses.

Skills

Management experience

Deadline-oriented

Attention to detail

Communication skills

Organizational skills

Multi-tasking

MS Office suite

Independent worker

Integrity and discretion

Job description

GDI provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customers businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.

The Assistant Account Manager has operational accountability for their assigned account; they must manage and train their team and inspect the building regularly to ensure customer expectations are met or exceeded.

• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.
• Identify and communicate the need for any special project work to management
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Qualifications:

• Minimum 2 years progressively increasing management experience in the janitorial industry required.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Excellent attention to detail
• Excellent verbal and written communication skills
• Strong organizational skills
• Able to multi-task
• Experience with MS Office (Word, Excel, Outlook) preferred
• Ability to show judgment and to work independently.
• High integrity and discretion required

Equal Opportunity Employer:

GDI, Inc. is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.