Janitorial Operations Manager - Lead Projects & Quality

ABM Industries; Kirkland (WA); On-site; USD 90,000 - 110,000; Full time

Job summary

ABM Industries is seeking an Operations Manager to oversee day-to-day operations across multiple buildings within the district. You will lead Project Managers and Supervisors, ensuring services meet contract requirements and profit margins.

The role emphasizes cost control, safety programs, quality inspections, and implementing process improvements. Strong supervisory experience and OSHA knowledge are essential for success.

Qualifications

• A minimum of two (2) years of supervisory experience in a service/customer-oriented environment.
• Experience in cost estimating/pricing work preferred.
• Must have working knowledge of OSHA safety regulations and chemical handling/storage procedures.
• Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.
• Proven knowledge of MS Office Suite.

Responsibilities

• Coordinate service activities for assigned buildings.
• Ensure that services are performed as contracted and at the intended profit margins.
• Control supplies, equipment, and personnel necessary to meet customer specifications.
• Interact with customers daily to obtain feedback on services and special needs.
• Troubleshoot potential problems and concerns.
• Manage the company's quality control monitoring and safety programs at the assigned buildings.
• Conduct quality of service inspections at assigned buildings.
• Attend ABM training workshops when scheduled.
• Develop operational improvement plans and implement process changes within assigned buildings.
• Increase revenue by ensuring PMs and Supervisors seek additional or periodic services for customers.
• Ensure compliance with company policies and government regulations.
• Submit all paperwork timely to district/hub.
• Analyze and manage financial and operational performance of buildings.
• Ensure payroll accuracy and timely submission.

Skills

Supervisory experience

Cost estimation

OSHA knowledge

Report writing

MS Office

Customer communication

Tools

MS Office Suite

Job description

ABM Industries is seeking an Operations Manager to oversee day-to-day operations across multiple buildings within the district. You will lead Project Managers and Supervisors, ensuring services meet contract requirements and profit margins.

The role emphasizes cost control, safety programs, quality inspections, and implementing process improvements. Strong supervisory experience and OSHA knowledge are essential for success.