Janitorial Project Manager

ABM Industries; Kirkland (WA); On-site; USD 90,000 - 110,000; Full time

Job summary

ABM Industries is seeking an Operations Manager to oversee day-to-day operations across multiple buildings within the district. You will lead Project Managers and Supervisors, ensuring services meet contract requirements and profit margins.

The role emphasizes cost control, safety programs, quality inspections, and implementing process improvements. Strong supervisory experience and OSHA knowledge are essential for success.

Qualifications

• A minimum of two (2) years of supervisory experience in a service/customer-oriented environment.
• Experience in cost estimating/pricing work preferred.
• Must have working knowledge of OSHA safety regulations and chemical handling/storage procedures.
• Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.
• Proven knowledge of MS Office Suite.

Responsibilities

• Coordinate service activities for assigned buildings.
• Ensure that services are performed as contracted and at the intended profit margins.
• Control supplies, equipment, and personnel necessary to meet customer specifications.
• Interact with customers daily to obtain feedback on services and special needs.
• Troubleshoot potential problems and concerns.
• Manage the company's quality control monitoring and safety programs at the assigned buildings.
• Conduct quality of service inspections at assigned buildings.
• Attend ABM training workshops when scheduled.
• Develop operational improvement plans and implement process changes within assigned buildings.
• Increase revenue by ensuring PMs and Supervisors seek additional or periodic services for customers.
• Ensure compliance with company policies and government regulations.
• Submit all paperwork timely to district/hub.
• Analyze and manage financial and operational performance of buildings.
• Ensure payroll accuracy and timely submission.

Skills

Supervisory experience

Cost estimation

OSHA knowledge

Report writing

MS Office

Customer communication

Tools

MS Office Suite

Job description

Pay

Pay: $90K/YR to $110K/YR DOE

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management

The Operations Manager is responsible for the day-to-day operation and administrative activities at multiple buildings within the district. Leads Project Managers and Supervisors to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned buildings. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned buildings.

POSITION RESPONSIBILITIES

• Coordinate service activities for assigned buildings.
• Ensure that services are performed as contracted and at the intended profit margins.
• Control supplies, equipment, and personnel necessary to meet customer specifications.
• Interact with customers daily to obtain feedback on services and special needs.
• Troubleshoot potential problems and concerns.
• Manage the company's quality control monitoring and safety programs at the assigned buildings.
• Conduct quality of service inspections at assigned buildings.
• Attend ABM training workshops when scheduled.
• Develop operational improvement plans and implements process changes within assigned buildings.
• Attempt to increase revenue by ensuring that Project Managers and Supervisors are looking for ways to provide additional or periodic services to the customers.
• Ensure compliance with company policies and procedures and all federal, state and local government regulations.
• Ensure that all paperwork, including terminations, labor variance action plans, and operational models is complete and accurate and is submitted to the district/hub in a timely manner.
• Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.
• Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies.
• Work with District Manager to develop an action plan for all invoices that are outside of the contractual parameters.
• Manages and provides leadership to Project Managers, Supervisors, and Lead personnel assigned to the buildings.
• Responsible for the overall direction, coordination, and evaluation of personnel within the assigned buildings.
• Carry out supervisory responsibilities in accordance with the company's policies and applicable laws.
• Responsible for directing work; appraising performance; rewarding and disciplining subordinates; addressing complaints, resolving problems, and terminating employees.
• Perform other duties as assigned or requested.

KNOWLEDGE, SKILLS & ABILITIES

• A minimum of two (2) years of supervisory experience in a service/customer-oriented environment
• Experience in cost estimating/pricing work preferred.
• Must have working knowledge of OSHA safety regulations and chemical handling/storage procedures.
• Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.
• Proven knowledge of MS Office Suite.