Client-Facing Facilities Operations Manager

ABM Industries; Houston (TX); On-site; USD 65,000 - 100,000; Full time

Job summary

ABM Industries is seeking a Janitorial Project Manager in Houston, TX to oversee daily facility operations, lead teams, and maintain strong client partnerships. The role emphasizes safety, continuous improvement, and adherence to contract requirements.

You will coach staff, manage staffing and onboarding, and ensure service quality across janitorial and related services. A customer-focused leader with strong communication is essential.

Qualifications

• 4-5 years of experience in facility, operations, or project management.

Responsibilities

• Oversee day-to-day operations at assigned facilities and ensure service excellence.
• Serve as primary liaison between ABM and client partners to maintain strong client relationships.
• Lead and support frontline employees and supervisors to foster engagement and accountability.
• Coach and mentor staff to drive performance, growth, and policy compliance.
• Assist in staffing levels, onboarding, and conduct evaluations with HR.
• Act as the primary client contact and build professional relationships with property management teams.
• Ensure services meet or exceed contract terms and address client feedback promptly.
• Promote additional services and identify opportunities to increase billable work.
• Oversee janitorial, parking, and maintenance operations as applicable.
• Ensure compliance with ABM processes, safety standards, and quality programs.
• Conduct time studies, site inspections, and implement continuous improvement strategies.
• Coordinate special projects and support new processes and technology implementation.
• Prepare, review, and submit operational and financial reports and cost analyses.
• Identify cost-saving initiatives and support vendor/contractor management.
• Develop and deliver employee training focused on safety and operations.
• Promote a strong safety culture and OSHA compliance.

Skills

Project management

Leadership

Customer service

Verbal and written communication

Interpersonal skills

Time management

Multitasking

Budget oversight

Cost control

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

ABM Industries is seeking a Janitorial Project Manager in Houston, TX to oversee daily facility operations, lead teams, and maintain strong client partnerships. The role emphasizes safety, continuous improvement, and adherence to contract requirements.

You will coach staff, manage staffing and onboarding, and ensure service quality across janitorial and related services. A customer-focused leader with strong communication is essential.