IVR / Contact Center Application Developer

Indotronix UK; Philadelphia (Philadelphia County); On-site; USD 120,000 - 150,000; Full time

Job summary

Indotronix UK in Philadelphia, PA is seeking an experienced IVR / Contact Center Application Developer. The role focuses on building and supporting IVR solutions and contact center applications, APIs, and cloud-based services to enhance customer service operations.

The candidate should have deep expertise in Java, Spring Boot, AWS, Amazon Connect and Genesys Cloud, and will work on developing microservices and integrating cloud services to modernize contact center capabilities.

Qualifications

• 10+ years of experience in IVR / contact center development.
• Expertise in Java, Spring Boot, AWS, Amazon Connect, and Genesys Cloud.

Responsibilities

• Develop and support IVR solutions and contact center applications.
• Build APIs and cloud-based services to enhance customer service operations.

Tools

Java

Spring Boot

AWS

Amazon Connect

Genesys Cloud

Microservices

Job description

JPC - 4275 - IVR / Contact Center Application Developer

[Philadelphia, PA, 19160], United States

5 - 7 Years

N/A

Posted 2 days ago

Job Description

Role: IVR / Contact Center Application Developer

Experience: 10+ Years

Location: Philadelphia, PA

What you'll be doing

Seeking an experienced IVR / Contact Center Application Developer with expertise in Java, Spring Boot, AWS, Amazon Connect, and Genesys Cloud. The role involves building and supporting IVR solutions, contact center applications, APIs, and cloud-based services that enhance customer service operations.

Duties

• Develop applications using Java, Spring Boot, Microservices, ...