Contact Center Application Developer

Vaiticka Solution; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 120,000; Part time

Job summary

Vaiticka Solution is seeking an experienced Contact Center Application Developer in Philadelphia, hybrid. You will build and support IVR and contact center apps using Java, Spring Boot, AWS, Amazon Connect and Genesys Cloud.

You will design call flows, integrate with CRM systems, and participate in CI/CD and Agile practices to deliver customer service solutions.

Qualifications

• 3+ years of Java development experience.
• Strong Spring Boot and REST API design skills.
• Hands-on AWS and AWS services experience.
• Experience with IVR or contact center solutions.
• Familiarity with OAuth/JWT and API security.

Responsibilities

• Develop Java applications and microservices.
• Build and support REST APIs and backend services.
• Design IVR, call routing, and self-service flows.
• Integrate contact center platforms with CRM/databases.
• Implement AWS-based solutions and CI/CD practices.
• Troubleshoot production issues and optimize performance.
• Participate in code reviews and Agile ceremonies.
• Collaborate with business and technical teams.

Skills

Java Development

Spring Boot

REST APIs

Amazon Connect

Genesys Cloud

IVR Solutions

AWS Cloud Services

API Integration

OAuth & JWT

GitHub & CI/CD

Agile/Scrum

Troubleshooting

Job description

Position: Contact Center Application Developer

Location: Philadelphia, PA(Hybrid)

Employment: Contract

Role Summary

Seeking an experienced IVR / Contact Center Application Developer with expertise in Java, Spring Boot, AWS, Amazon Connect and Genesys Cloud. The role involves building and supporting IVR solutions, contact center applications, APIs, and cloud-based services that enhance customer service operations.

Duties

• Develop applications using Java, Spring Boot, Microservices.
• Build and support REST APIs and backend services.
• Design and maintain IVR, call routing, and self-service solutions using Amazon Connect, Genesys Cloud, and Amazon Lex.
• Integrate contact center platforms with CRM systems, databases, and third-party applications.
• Configure call flows, queues, routing strategies, and customer interaction workflows.
• Develop and support AWS-based solutions using services such as Lambda, API Gateway, SQS, SNS, DynamoDB, and S3.
• Troubleshoot production issues, optimize performance, and support deployments.
• Participate in code reviews, CI/CD processes, and Agile development activities.
• Collaborate with business and technical teams to deliver customer service solutions.

Required Skills

• 3+ years of experience in Java Development.
• Strong experience with Spring Boot, REST APIs.
• Hands-on experience with Amazon Connect and/or Genesys Cloud.
• Experience developing IVR and Contact Center solutions.
• Strong knowledge of AWS Cloud Services.
• API integration experience with CRMs, databases, and third-party systems.
• Knowledge of OAuth, JWT, and API Security.
• Experience with GitHub, CI/CD pipelines, and Agile/Scrum.
• Strong troubleshooting and production support skills.