Bilingual IVR Tester (Spanish) for Genesys CX

Volto Consulting; Plano (TX); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Volto Consulting is seeking a seasoned IVR Tester fluent in English and Spanish to validate IVR call flows across enterprise contact center platforms in Plano and other U.S. locations.

The role emphasizes testing accuracy, multilingual scenarios, and integration checks with Genesys Cloud CX, Avaya, Cyara, and CRM systems. The ideal candidate has 5+ years in IVR/testing, hands-on skills with JIRA/Octane, Postman for API validation, SQL for data checks, and experience with automation testing

Qualifikationen

• 5+ years in IVR/Contact Center testing.
• Fluent in English and Spanish.
• Experience validating IVR prompts and call flows.
• Familiarity with Genesys Cloud CX, Avaya, Cyara.
• Knowledge of test management tools (JIRA, Octane).
• Experience with API testing (Postman).
• SQL knowledge for backend validation.
• Agile/Scrum environment experience.
• Nice to have banking/financial services domain exposure.

Aufgaben

• Perform functional, integration, regression, and end-to-end IVR testing.
• Validate IVR call flows, prompts, speech, DTMF, routing.
• Execute tests for English and Spanish interactions.
• Verify translation accuracy of Spanish prompts.
• Test IVR-CRM/backend integrations.
• Analyze logs and IVR reports to troubleshoot issues.
• Document test scenarios, cases, defects, results.
• Collaborate with BA, developers, PO, and CC teams.
• Support UAT and production validation.
• Ensure compliance with quality standards.

Kenntnisse

IVR testing

Spanish & English fluency

Test automation

API validation

SQL

JIRA/Octane

Call routing concepts

Agile/Scrum

Multilingual testing

Tools

Genesys Cloud CX

Avaya

Cyara

Postman

SQL tooling

Jobbeschreibung

Volto Consulting is seeking a seasoned IVR Tester fluent in English and Spanish to validate IVR call flows across enterprise contact center platforms in Plano and other U.S. locations.

The role emphasizes testing accuracy, multilingual scenarios, and integration checks with Genesys Cloud CX, Avaya, Cyara, and CRM systems. The ideal candidate has 5+ years in IVR/testing, hands-on skills with JIRA/Octane, Postman for API validation, SQL for data checks, and experience with automation testing