Automation Test Engineer - Amazon Connect, IVR & Cyara

Cloud Analytics Technologies, LLC; Jersey City (NJ); On-site; USD 83,000 - 124,000; Full time

Job summary

Cloud Analytics Technologies is seeking an Automation Test Engineer to design, implement, and execute automated tests for Amazon Connect, IVR, and Cyara. You will help ensure reliability of contact center solutions while integrating API tests and CI/CD.

Applicants bring 5+ years in automation testing, hands-on Amazon Connect and Cyara experience, and strong communication skills to collaborate across teams and improve testing processes.

Qualifications

• 5+ years of experience in software testing with a focus on automation.
• Hands-on experience with Amazon Connect and IVR testing.
• Proven expertise in Cyara for automated contact center testing.
• Experience with QTest for test case and defect management.
• Familiarity with API testing and CI/CD integration.
• Strong analytical and communication skills.

Responsibilities

• Test Automation & Execution: Design and maintain automated test scripts for Amazon Connect call flows; Use Cyara to simulate real-world voice interactions and stress-test IVR components; Validate performance and functionality of contact center solutions; Integrate API-based tests for inbound/outbound call simulations.

Skills

Automation testing

Amazon Connect

IVR testing

Cyara

API testing

CI/CD

Strong communication

Tools

QTest

Postman

CI/CD tooling

Job description

Cloud Analytics Technologies is seeking an Automation Test Engineer to design, implement, and execute automated tests for Amazon Connect, IVR, and Cyara. You will help ensure reliability of contact center solutions while integrating API tests and CI/CD.

Applicants bring 5+ years in automation testing, hands-on Amazon Connect and Cyara experience, and strong communication skills to collaborate across teams and improve testing processes.