ITSM & SIAM Platform Lead for Employee Experience

Envista Holdings Corporation; Brea (CA); On-site; USD 145,000 - 193,000; Full time

Job summary

Envista Holdings Corporation is seeking an IT Service Management & Integration Lead to govern ITSM, drive process excellence, and align service delivery with business outcomes. You will partner with executives to define strategy, standards, and a measurable operating model across ITSM platforms and employee experience programs.

The role focuses on platform optimization, automation, reporting, and cross-tower collaboration.

Qualifications

• Bachelor’s degree or higher in IT or related field.
• 10+ years of progressive IT leadership in ITSM/Service Delivery.

Responsibilities

• Own enterprise ITSM processes including Incident, Change, Problem, Knowledge, Service Catalog, Asset, Configuration, and SLA management.
• Drive governance, strategy, and operating model for ITSM platforms and Employee Experience.
• Lead cross-tower SIAM integration and end-to-end service visibility.

Skills

ITSM leadership

ITIL expertise

SIAM governance

Stakeholder management

Process improvement

Analytics & reporting

ServiceNow

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

ServiceNow

Job description

Envista Holdings Corporation is seeking an IT Service Management & Integration Lead to govern ITSM, drive process excellence, and align service delivery with business outcomes. You will partner with executives to define strategy, standards, and a measurable operating model across ITSM platforms and employee experience programs.

The role focuses on platform optimization, automation, reporting, and cross-tower collaboration.