ITSM & SIAM Platform Lead – Enterprise Service Delivery

Envista Holdings Corporation; Brea (CA); On-site; USD 145,000 - 193,000; Full time

Job summary

Envista Holdings Corporation is seeking an IT Service Management & Integration Lead to partner with global teams in delivering standardized ITSM and Employee Experience services. You will define strategy, governance, and metrics to enable high-quality service delivery and continuous improvement.

You will lead cross-tower enablement, SIAM integration, and process excellence, driving automation, reporting, and end-to-end visibility across Enterprise IT.

Qualifications

• Bachelor’s degree or 10+ years IT leadership in ITSM, service delivery, employee experience, or Digital Workplace.
• 5+ years managing enterprise-scale service management platforms across global teams.
• Proven ITSM transformation leadership and platform modernization.
• Strong ITIL, ITSM, SIAM, and Digital Employee Experience knowledge.
• Experience in multi-vendor or SIAM-based environments.
• Must reside within commutable distance to Brea, CA; on-site four days a week.
• Excellent stakeholder management and executive presentation skills.

Responsibilities

• Define enterprise ITSM platform strategy, roadmap, and operating model.
• Establish governance, standards, policies, and best practices for ITSM.
• Own platform prioritization, investment planning, and lifecycle management.
• Drive adoption of ITIL, ITSM, SIAM across the organization.
• Ensure platform scalability, reliability, compliance, and business alignment.
• Develop executive dashboards and actionable service performance insights.

Skills

ITSM Transformation

ITIL Practices

SIAM Framework

ServiceNow Knowledge

Stakeholder Management

Multi-vendor Environments

Education

Bachelor’s degree in IT / CS

10+ years IT leadership

Tools

ServiceNow

Job description

Envista Holdings Corporation is seeking an IT Service Management & Integration Lead to partner with global teams in delivering standardized ITSM and Employee Experience services. You will define strategy, governance, and metrics to enable high-quality service delivery and continuous improvement.

You will lead cross-tower enablement, SIAM integration, and process excellence, driving automation, reporting, and end-to-end visibility across Enterprise IT.