Manager, SIAM & ITSM Transformation

Accenture; Chicago (IL); On-site; USD 87,000 - 230,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Benefits

401(k) Plan

Bonus Opportunities

Paid Holidays

Paid Time Off

Job summary

Accenture is seeking an experienced Manager, Modern IT Service Management to design SIAM models and engineer platform-agnostic ITSM solutions for complex enterprise environments. You will balance detailed process design with the broader adoption of a transformed service model across multiple suppliers.

Travel may be required, and you will contribute to proposals, client workshops, and governance structures to ensure effective service delivery.

Qualifications

• Minimum 7+ years in IT service management, service integration, or ITSM platform engineering with depth to design SIAM models and re-engineer operating models.
• Minimum 7+ years designing or implementing SIAM models, including governance and cross-provider integration.
• Minimum 5+ years configuring or specifying ITSM platforms across multiple tooling platforms.
• Minimum 3+ years of ITIL 4 and practical application to DevOps, product, and agile contexts.
• Bachelor's degree or equivalent work experience (12 years) or 6 years if Associate degree.

Responsibilities

• Design SIAM models and architecture documentation for multi-vendor environments.
• Engineer platform-agnostic ITSM solutions across ServiceNow, BMC Helix, JSM, and others.
• Redesign operating models with defined roles, governance forums, and decision rights.
• Design and re-engineer ITSM processes across incident, change, problem, and knowledge management.
• Define data flows and reporting for SIAM visibility and control.
• Produce implementation-ready deliverables and supporting client workshops.

Skills

SIAM Architecture

ITSM Engineering

ITIL 4 Governance

Operating Model

Education

Bachelor's degree or equivalent (12 years)

Tools

ServiceNow

BMC Helix

Jira Service Management

Freshservice

Job description

Accenture is seeking an experienced Manager, Modern IT Service Management to design SIAM models and engineer platform-agnostic ITSM solutions for complex enterprise environments. You will balance detailed process design with the broader adoption of a transformed service model across multiple suppliers.

Travel may be required, and you will contribute to proposals, client workshops, and governance structures to ensure effective service delivery.