ITSM Lead | ITIL & Service Excellence (Hybrid)

Jobs via Dice; Plantation (FL); Hybrid; USD 68,880 - 78,523; Full time

Benefits offered by this job

Comprehensive medical benefits

Competitive pay

401(k) Retirement plan

Job summary

A technology solutions provider is seeking an ITSM Lead in Plantation, FL to develop and manage ITSM frameworks and uphold ITIL best practices. The role entails leading optimization efforts, defining SLAs, and monitoring KPIs. Candidates should possess deep ITIL expertise and strong leadership abilities. This position offers a competitive pay of $50–$57 per hour with comprehensive medical benefits and a 401(k) retirement plan.

Qualifications

• Deep expertise in ITIL frameworks is required.
• Strong leadership skills are necessary for service optimization.
• Experience in managing IT service processes is essential.

Responsibilities

• Develop, implement, and oversee ITSM frameworks.
• Lead the adoption of ITIL frameworks across the organization.
• Define and monitor SLAs and KPIs for IT services.

Skills

ITIL frameworks

Strategic mindset

Operational excellence

Job description

A technology solutions provider is seeking an ITSM Lead in Plantation, FL to develop and manage ITSM frameworks and uphold ITIL best practices. The role entails leading optimization efforts, defining SLAs, and monitoring KPIs. Candidates should possess deep ITIL expertise and strong leadership abilities. This position offers a competitive pay of $50–$57 per hour with comprehensive medical benefits and a 401(k) retirement plan.