Hybrid ITSM Director: Service Excellence & Observability

ACI Worldwide; Norcross (GA); Híbrido; USD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Growth opportunities

Casual work environment

Descripción de la vacante

A prominent technology company is seeking a Director of ITSM Operations to lead ITSM practices in a hybrid environment. The role involves driving excellence in incident, problem, and change management, ensuring solutions reliability, and mentoring a dynamic team. The ideal candidate should have over 10 years in IT operations and strong leadership capabilities, along with a bachelor's degree in a related field. This role offers competitive compensation and a hybrid work environment.

Formación

• 10+ years of experience in IT operations.
• 5+ years managing teams in a global environment.
• Proven ability to communicate effectively with stakeholders.

Responsabilidades

• Lead and mentor the ITSM Operations team.
• Drive improvements in ITSM processes and service quality.
• Manage incidents ensuring rapid detection and resolution.

Conocimientos

IT operations experience

Service delivery experience

Team management

Excellent communication skills

Process development

Educación

Bachelor's degree in Computer Science or related field

Descripción del empleo

A prominent technology company is seeking a Director of ITSM Operations to lead ITSM practices in a hybrid environment. The role involves driving excellence in incident, problem, and change management, ensuring solutions reliability, and mentoring a dynamic team. The ideal candidate should have over 10 years in IT operations and strong leadership capabilities, along with a bachelor's degree in a related field. This role offers competitive compensation and a hybrid work environment.