Director of ITSM & Service Reliability

ACI Worldwide; Omaha (NE); Híbrido; USD 120.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Growth opportunities

Casual work environment

Descripción de la vacante

A leading financial technology company is seeking a Director ITSM Operations to manage ITSM practices in a hybrid environment. This role involves leading incident management and improving service quality across global operations. The ideal candidate has significant experience in IT operations and team leadership, alongside excellent communication skills. This position offers a competitive salary and benefits in a collaborative workplace.

Formación

• 10+ years of experience in IT operations, service delivery, or infrastructure management.
• 5+ years of experience managing teams and vendor relationships.
• Excellent verbal and written communication skills.

Responsabilidades

• Lead efforts to evolve and optimize ITSM processes.
• Manage the Incident team ensuring rapid resolution of issues.
• Champion a culture of accountability and service excellence.

Conocimientos

IT operations

Service delivery

Team management

Vendor relationship management

Excellent communication

Educación

Bachelor’s degree in Computer Science or related field

Herramientas

ITIL

Service management tools

Descripción del empleo

A leading financial technology company is seeking a Director ITSM Operations to manage ITSM practices in a hybrid environment. This role involves leading incident management and improving service quality across global operations. The ideal candidate has significant experience in IT operations and team leadership, alongside excellent communication skills. This position offers a competitive salary and benefits in a collaborative workplace.