Director of ITSM & Service Reliability

ACI Worldwide; Omaha (NE); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Casual work environment

Job summary

A leading financial technology company is seeking a Director ITSM Operations to manage ITSM practices in a hybrid environment. This role involves leading incident management and improving service quality across global operations. The ideal candidate has significant experience in IT operations and team leadership, alongside excellent communication skills. This position offers a competitive salary and benefits in a collaborative workplace.

Qualifications

• 10+ years of experience in IT operations, service delivery, or infrastructure management.
• 5+ years of experience managing teams and vendor relationships.
• Excellent verbal and written communication skills.

Responsibilities

• Lead efforts to evolve and optimize ITSM processes.
• Manage the Incident team ensuring rapid resolution of issues.
• Champion a culture of accountability and service excellence.

Skills

IT operations

Service delivery

Team management

Vendor relationship management

Excellent communication

Education

Bachelor’s degree in Computer Science or related field

Tools

ITIL

Service management tools

Job description

A leading financial technology company is seeking a Director ITSM Operations to manage ITSM practices in a hybrid environment. This role involves leading incident management and improving service quality across global operations. The ideal candidate has significant experience in IT operations and team leadership, alongside excellent communication skills. This position offers a competitive salary and benefits in a collaborative workplace.