ITIL ITSM Lead - Service Management & Workshops (Memphis)

TecTammina; Memphis (TN); On-site; USD 90,000 - 120,000; Part time

Job summary

A consulting firm is seeking an ITIL certified consultant to review and enhance an existing ITSM program in Memphis. The role involves providing gap analysis and leading the implementation of new processes and software, focusing on best practices in technology service delivery. Key skills include Service Management delivery, requirements gathering, and workshop facilitation. This contract position is anticipated to last 6+ months and requires on-site presence.

Qualifications

• Proven experience in Service Management delivery.
• ITIL certification required.
• Skill in gathering requirements from the customer team.
• Experience in delivering workshops.

Responsibilities

• Review the existing ITSM program and processes.
• Provide gap analysis.
• Lead the implementation of new software and processes.

Skills

Service Management delivery

ITIL

Requirements gathering

Workshop delivery

Job description

A consulting firm is seeking an ITIL certified consultant to review and enhance an existing ITSM program in Memphis. The role involves providing gap analysis and leading the implementation of new processes and software, focusing on best practices in technology service delivery. Key skills include Service Management delivery, requirements gathering, and workshop facilitation. This contract position is anticipated to last 6+ months and requires on-site presence.