ITSM Lead

Jobs via Dice; Plantation (FL); Hybrid; USD 68,880 - 78,523; Full time

Benefits offered by this job

Comprehensive medical benefits

Competitive pay

401(k) Retirement plan

Job summary

A technology solutions provider is seeking an ITSM Lead in Plantation, FL to develop and manage ITSM frameworks and uphold ITIL best practices. The role entails leading optimization efforts, defining SLAs, and monitoring KPIs. Candidates should possess deep ITIL expertise and strong leadership abilities. This position offers a competitive pay of $50–$57 per hour with comprehensive medical benefits and a 401(k) retirement plan.

Qualifications

• Deep expertise in ITIL frameworks is required.
• Strong leadership skills are necessary for service optimization.
• Experience in managing IT service processes is essential.

Responsibilities

• Develop, implement, and oversee ITSM frameworks.
• Lead the adoption of ITIL frameworks across the organization.
• Define and monitor SLAs and KPIs for IT services.

Skills

ITIL frameworks

Strategic mindset

Operational excellence

Job description

ITSM Lead

Company: INSPYR Solutions

Location: Plantation, FL (Hybrid 3/2)

Duration: 6 months to hire

Compensation: $50–$57 per hour (W2)

Responsibilities

• Develop, implement, and oversee ITSM frameworks and strategies that align IT services with business objectives and IT goals
• Lead the adoption and continual improvement of ITIL frameworks, ensuring best practices are followed across the organization
• Work closely with stakeholders to define service level agreements (SLAs) and ensure adherence to them
• Define and monitor Key Performance Indicators (KPIs) to measure the effectiveness and efficiency of IT services
• Establish and manage ITSM policies and procedures, ensuring compliance with regulatory and organizational standards
• Define, maintain, and drive asset management, change management, incident management, problem management, and release management processes to minimize service disruptions and optimize IT operations
• Facilitate Change Advisory Board (CAB) meetings to review, schedule, and approve change requests
• Ensure all changes and releases are documented, assessed for risk, and communicated to relevant stakeholders
• Ensure accurate and up-to-date records of all IT assets, including their life cycle status
• Audit and evaluate existing processes to identify areas of improvement, automation, and integration
• Lead the evaluation, selection, and implementation of ITSM tools and platforms
• Ensure the effective configuration and integration of ITSM tools to support automated workflows and reporting capabilities
• Identify opportunities for innovation and improvement within IT operations and services

Qualifications

Deep expertise in ITIL frameworks, a strategic mindset, and a strong ability to lead IT service optimization efforts. The ITSM Lead serves as the key point of contact for the implementation and ongoing management of ITIL practices, fostering a culture of continuous improvement and operational excellence.

Benefits

• Comprehensive medical benefits
• Competitive pay
• 401(k) Retirement plan
• and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions.

Equal Employment Opportunity

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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