ITSM Executive: Change, Incident & RCA Leader

Fortitude Re; United States; On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Annual bonus

Generous benefits package

Job summary

A global leader in reinsurance solutions seeks an experienced ITSM Manager. This role involves governing core ITSM processes such as Change Management and Incident Management. Candidates should have over 7 years in IT Service Management, strong knowledge of ITIL frameworks, and excellent communication skills. The base salary ranges from $140,000 to $160,000 USD, alongside generous benefits and annual performance-based bonuses. Join a diverse and inclusive organization committed to embracing unique perspectives.

Qualifications

• 7+ years of experience in IT Service Management or IT Operations.
• Strong understanding of ITIL frameworks, particularly Change, Incident, and Problem Management.
• Experience facilitating CAB meetings and managing change processes.

Responsibilities

• Own and manage the Change Management process across the enterprise.
• Act as the Incident Manager during major critical incidents.
• Own the Problem Management lifecycle including problem detection.
• Lead and facilitate root cause analysis sessions.

Skills

ITIL frameworks

Communication skills

Analytical abilities

Stakeholder management

Education

Bachelor's Degree

Tools

ServiceNow

Jira Service Management

Freshworks

Job description

A global leader in reinsurance solutions seeks an experienced ITSM Manager. This role involves governing core ITSM processes such as Change Management and Incident Management. Candidates should have over 7 years in IT Service Management, strong knowledge of ITIL frameworks, and excellent communication skills. The base salary ranges from $140,000 to $160,000 USD, alongside generous benefits and annual performance-based bonuses. Join a diverse and inclusive organization committed to embracing unique perspectives.