ITIL/ITSM Cloud Infrastructure Lead (USC/GC)

Sonsoft Inc; Cincinnati (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

A software development firm is seeking an experienced IT professional with a background in ITIL and ITSM tools. The ideal candidate will have a minimum of 4+ years of experience and a bachelor's degree. Key responsibilities include implementing ITIL processes and participating in project management. This full-time opportunity is open to U.S. citizens and green card holders, and requires a readiness for travel in a consulting environment.

Qualifications

• Minimum of 4+ years overall experience in implementing ITIL.
• At least 3 years of experience with ServiceNow or BMC Remedy.
• Practical experience with ITIL process implementation.

Responsibilities

• Implement ITIL and Enterprise Service Management.
• Drive and work on Continuous Service Improvement projects.
• Participate in project management and coordination.

Skills

ITIL implementation

ServiceNow or BMC Remedy

Agile methodologies

Analytical skills

Communication skills

Education

Bachelor's degree or foreign equivalent

Job description

A software development firm is seeking an experienced IT professional with a background in ITIL and ITSM tools. The ideal candidate will have a minimum of 4+ years of experience and a bachelor's degree. Key responsibilities include implementing ITIL processes and participating in project management. This full-time opportunity is open to U.S. citizens and green card holders, and requires a readiness for travel in a consulting environment.