IT Service Support Manager - Lead ITIL & SLA Excellence

United Federal Credit Union; Saint Joseph (MI); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading financial institution is seeking an IT Service Support Manager to oversee their IT Service Support and Analyst teams. This role ensures a high-quality user experience by managing incident procedures and optimizing service functions. Candidates should possess leadership skills and a strong understanding of ITIL practices, with a Bachelor's degree in a related field required. The position offers full-time employment and opportunities for professional growth.

Qualifications

• Minimum of three years supervisory experience in IT Service Support.
• 5 years of direct Service Support management experience preferred.
• Project management certification required within 12 months of hire.

Responsibilities

• Lead and supervise IT Service Support personnel.
• Understand and translate organizational priorities into technological solutions.
• Oversee end-user services, ensuring quality support.

Skills

Leadership

ITIL knowledge

Problem solving

Effective communication

Analytical skills

Education

Bachelor’s degree in Business Administration or Computer Science

Tools

MS Windows

Help Desk Case Management tool

Job description

A leading financial institution is seeking an IT Service Support Manager to oversee their IT Service Support and Analyst teams. This role ensures a high-quality user experience by managing incident procedures and optimizing service functions. Candidates should possess leadership skills and a strong understanding of ITIL practices, with a Bachelor's degree in a related field required. The position offers full-time employment and opportunities for professional growth.