ITSM Event Process Analyst – TS/SCI Clearance

CACI; United States; On-site; USD 87,000 - 182,000; Full time

Job summary

CACI is seeking an ITSM Event Process Analyst to support the deployment and operation of IT Infrastructure Event Management processes. The role involves partner collaboration with stakeholders, analyzing event trends, and driving continuous service improvement across the ITSM lifecycle.

Applicants should have an active TS/SCI clearance with polygraph, a degree or equivalent experience, and 3+ years in ITSM event processes, with strong written and verbal communication skills.

Qualifications

• Active TS/SCI clearance with polygraph.
• Degree or equivalent experience, plus a minimum of 3 years related work experience.
• Extensive working knowledge of Service Management workflows and ITSM processes.
• Experience as an ITSM Event Process Analyst in programs of similar scope, type, and complexity.
• Good written and communication skills with the ability to clearly document and explain business processes.

Responsibilities

• Contributes to planning, design, and implementation of ITIL ITSM Event processes.
• Supports deployment and transformation of IT infrastructure processes and procedures.
• Provides analysis and support for ongoing service delivery, performance, and governance operations.
• Collaborates with stakeholders to capture process implementation details and knowledge.
• Monitors services across ITIL ITSM lifecycle, ensuring compliance and quality.
• Performs analysis to develop recommendations for process improvements and optimization.
• Identifies enhancements to event management tools, workflows, and processes based on trends.
• Participates in evaluations and quality assessments to meet standards.
• Engages in TEMs and requirement gathering sessions.
• Delivers high-quality work independently or as part of a team.

Skills

TS/SCI clearance with polygraph

3+ years experience

ITSM Event Process knowledge

Strong written & communication skills

Education

Bachelor degree or equivalent experience

Tools

ServiceNow

Splunk

SRS

Tableau

Job description

CACI is seeking an ITSM Event Process Analyst to support the deployment and operation of IT Infrastructure Event Management processes. The role involves partner collaboration with stakeholders, analyzing event trends, and driving continuous service improvement across the ITSM lifecycle.

Applicants should have an active TS/SCI clearance with polygraph, a degree or equivalent experience, and 3+ years in ITSM event processes, with strong written and verbal communication skills.