Event Management Practice Area Analyst

CACI; United States; On-site; USD 87,000 - 182,000; Full time

Job summary

CACI is seeking an ITSM Event Process Analyst to support the deployment and operation of IT Infrastructure Event Management processes. The role involves partner collaboration with stakeholders, analyzing event trends, and driving continuous service improvement across the ITSM lifecycle.

Applicants should have an active TS/SCI clearance with polygraph, a degree or equivalent experience, and 3+ years in ITSM event processes, with strong written and verbal communication skills.

Qualifications

• Active TS/SCI clearance with polygraph.
• Degree or equivalent experience, plus a minimum of 3 years related work experience.
• Extensive working knowledge of Service Management workflows and ITSM processes.
• Experience as an ITSM Event Process Analyst in programs of similar scope, type, and complexity.
• Good written and communication skills with the ability to clearly document and explain business processes.

Responsibilities

• Contributes to planning, design, and implementation of ITIL ITSM Event processes.
• Supports deployment and transformation of IT infrastructure processes and procedures.
• Provides analysis and support for ongoing service delivery, performance, and governance operations.
• Collaborates with stakeholders to capture process implementation details and knowledge.
• Monitors services across ITIL ITSM lifecycle, ensuring compliance and quality.
• Performs analysis to develop recommendations for process improvements and optimization.
• Identifies enhancements to event management tools, workflows, and processes based on trends.
• Participates in evaluations and quality assessments to meet standards.
• Engages in TEMs and requirement gathering sessions.
• Delivers high-quality work independently or as part of a team.

Skills

TS/SCI clearance with polygraph

3+ years experience

ITSM Event Process knowledge

Strong written & communication skills

Education

Bachelor degree or equivalent experience

Tools

ServiceNow

Splunk

SRS

Tableau

Job description

deployment, and operations of IT Infrastructure Event Management processes while assisting in IT Infrastructure governance and operations. The analyst will work with key stakeholders to ensure proper implementation of event management processes, analyze event trends to identify improvement opportunities, and help maintain operational excellence through continuous service improvement practices.

Position Responsibilities

• Contributes to the planning, design, and implementation of ITIL ITSM Event processes
• Participates in the deployment and transformation of IT infrastructure processes and procedures
• Provides analysis and support for on-going service delivery, performance, and governance operations
• Collaborates with key process stakeholders to capture process implementation, work instructions, and knowledge expertise
• Helps monitor services throughout ITIL ITSM process lifecycle; verifying adherence to specified process requirements and support quality assurance activities
• Contributes to analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes
• Identifies and recommends enhancements to event management tools, workflows, and processes based on operational findings and trend analysis
• Participates in evaluations and quality assessments for proper implementation of processes to meet quality standards
• Participates in TEMs and other requirement gathering work sessions
• Works as a self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team

Required Qualifications

• An Active TS/SCI Clearance with Polygraph
• Degree or equivalent experience and a minimum of 3 years of related work experience
• Extensive working knowledge of Service Management workflows and ITSM processes
• Relevant experience as an ITSM Event Process Analyst in programs of similar scope, type, and complexity
• Good written and communication skills with the ability to clearly document and explain business processes

Desired Qualifications

• ITIL certifications or training
• Experience with network devices - ability to read devices and throughputs, ascertain false positive readings, and determine if reported events are actionable
• Familiarity with ServiceNow, Splunk, SRS, or other ITSM management tools
• Familiarity with Tableau

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$86,600 - $181,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.