Senior SIAM ITSM Specialist (TS/SCI)

CACI International Inc; Chantilly (VA); On-site; USD 103,800 - 218,100; Full time

Benefits offered by this job

Comprehensive benefits package

Flexible time off

Continuous learning opportunities

Job summary

CACI International Inc seeks an IT Operations Service Management (ITSM) Specialist to oversee critical ITIL functions like Change, Configuration, Event, and Incident Management. You will engage as a consultant across diverse stakeholders and ensure high-quality service delivery while adhering to government specifications.

The ideal candidate will have a strong background in ITIL, at least 5-7 years of experience, and the ability to facilitate process improvements. This position operates in Chantilly, Virginia, and requires an active TS/SCI clearance.

Qualifications

• Active TS/SCI with Polygraph required.
• Minimum 5-7 years implementing ITIL Framework.
• Experience managing projects to meet schedules and milestones.

Responsibilities

• Provide governance of Change Management lifecycle.
• Advise on proactive incident management frameworks.
• Monitor services and conduct quality assessments.

Skills

ITIL Framework

Incident Management

Change Management

Configuration Management

ServiceNow

Communication Skills

Education

ITIL 4 Foundations Certification

Tools

ServiceNow

Microsoft Office Suite

Job description

CACI International Inc seeks an IT Operations Service Management (ITSM) Specialist to oversee critical ITIL functions like Change, Configuration, Event, and Incident Management. You will engage as a consultant across diverse stakeholders and ensure high-quality service delivery while adhering to government specifications.

The ideal candidate will have a strong background in ITIL, at least 5-7 years of experience, and the ability to facilitate process improvements. This position operates in Chantilly, Virginia, and requires an active TS/SCI clearance.