IT Service Management Specialist (TS/SCI) | CSI & ITIL Expert

CACI International Inc.; Chantilly (VA); On-site; USD 63,300 - 129,700; Full time

Benefits offered by this job

Comprehensive healthcare benefits

Flexible time off

Continuing education support

Job summary

CACI International Inc. is seeking an IT Service Management Specialist to support the Defense Intelligence Agency. The role involves ensuring IT services meet quality benchmarks while overseeing IT governance.

To qualify, candidates need a Top Secret/SCI clearance and extensive relevant experience. The position emphasizes collaborative service delivery and process improvement within dynamic environments, with an attractive salary range from $63,300 to $129,700.

Qualifications

• Minimum of 12 years of experience with HS diploma, or 8 years with BS/BA.
• Experience in driving IT management and service delivery.
• Hands-on experience in managing complex IT projects.

Responsibilities

• Act as the bridge between technical execution and strategic governance.
• Ensure high-quality service through collaborative processes.
• Oversee Continual Service Improvement efforts and metrics.

Skills

IT management

Service Delivery & Quality

Governance & Compliance

Project Management

Education

Top Secret/SCI clearance

DOD 8140 Certification

Bachelor's degree in relevant field

Tools

ServiceNow

ITIL 4 Foundation Certification

Job description

CACI International Inc. is seeking an IT Service Management Specialist to support the Defense Intelligence Agency. The role involves ensuring IT services meet quality benchmarks while overseeing IT governance.

To qualify, candidates need a Top Secret/SCI clearance and extensive relevant experience. The position emphasizes collaborative service delivery and process improvement within dynamic environments, with an attractive salary range from $63,300 to $129,700.