Senior ITIL Network Event Quality Assurance Analyst

CACI; United States; On-site; USD 87,000 - 182,000; Full time

Job summary

CACI is seeking a Network Event Management Quality Assurance Analyst to uphold ITIL-aligned processes and ensure optimal network event handling. The role emphasizes monitoring, auditing, and improving event detection, classification, and response across IT operations.

The ideal candidate will leverage ITIL frameworks, data analysis, and incident management experience to prevent service disruptions and maintain high system performance. TS/SCI with polygraph is required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
• 5+ years of related work experience
• TS/SCI with Poly required
• Strong analytical and problem-solving skills
• Proficiency in data analysis tools (Excel, Tableau, Power BI)
• Previous experience with network monitoring tools (Riverbed, NNM, SolarWinds, etc.) and incident management systems (ServiceNow, Remedy, etc.) is highly preferred
• Familiarity with ITIL framework and capacity management best practices
• Excellent communication and presentation skills
• Ability to work independently and as part of a team

Responsibilities

• Monitor network events, incidents, and alerts to ensure timely identification and resolution of network issues.
• Utilize ITIL frameworks to ensure that network event management aligns with industry best practices.
• Conduct regular audits of event monitoring systems, event correlation processes, and response procedures to ensure compliance with ITIL standards
• Analyze event logs, metrics, and trends to identify areas for improvement in event detection, classification, and response.
• Train and mentor IT staff on ITIL event management practices and quality assurance procedures.
• Collaborate with IT operations teams to resolve event-related issues and enhance overall service quality.
• Create and maintain documentation for event management best practices, standard operating procedures, and quality control measures.
• Participate in the implementation and optimization of event management tools and systems.
• Prepare and present regular quality assurance reports on event management performance to senior IT management.
• Stay updated on ITIL best practices and innovations in event management to continuously improve quality standards

Skills

Analytical thinking

Data analysis

Problem solving

Communication skills

Education

Bachelor's degree in CS/IT or equivalent

Tools

Riverbed

Network Node Manager

SolarWinds

ServiceNow

Remedy

Job description

CACI is seeking a Network Event Management Quality Assurance Analyst to uphold ITIL-aligned processes and ensure optimal network event handling. The role emphasizes monitoring, auditing, and improving event detection, classification, and response across IT operations.

The ideal candidate will leverage ITIL frameworks, data analysis, and incident management experience to prevent service disruptions and maintain high system performance. TS/SCI with polygraph is required.