ITSM Business Analyst

R Systems; California; On-site; USD 100,000 - 125,000; Full time

Job summary

An innovative IT services firm is on the lookout for a skilled ServiceNow Business Analyst to lead the migration from Cherwell to ServiceNow. This role is pivotal in collaborating with stakeholders to gather requirements, define workflows, and ensure successful implementations of ServiceNow solutions. The ideal candidate will possess a strong background in ITSM, a knack for data analysis, and the ability to drive process improvements. This dynamic position offers the opportunity to work closely with technical teams and contribute to impactful projects in a supportive environment. If you have a passion for technology and a desire to make a difference, this role is for you.

Qualifications

• 5+ years as a Business Analyst in ITSM or ITOM projects.
• Experience in Cherwell to ServiceNow migration and data mapping.

Responsibilities

• Gather and document business requirements with stakeholders.
• Drive migration planning and define workflows for ServiceNow.

Skills

Business Analysis

ITSM

ITIL

ServiceNow

Cherwell to ServiceNow Migration

Data Analysis

Stakeholder Engagement

Education

Bachelor's Degree in IT or related field

Tools

ServiceNow

Cherwell

Job description

Candidates with Public Sector Experience Preferred

Candidate Should be ITSM & ITIL Certified

Job Description:

We are seeking a ServiceNow Business Analyst with Cherwell to ServiceNow migration experience to work closely with business stakeholders and technical teams. This role involves gathering business requirements, analyzing processes, and ensuring successful ServiceNow implementations.

Key Responsibilities:

1. Collaborate with stakeholders to gather and document business requirements.
2. Drive Cherwell to ServiceNow migration planning, including impact analysis and gap assessments.
3. Define workflows, user stories, and functional specifications for ServiceNow development.
4. Support UAT, conduct training, and ensure smooth adoption of ServiceNow solutions.
5. Work with developers and administrators to ensure business needs are met.
6. Perform data analysis and validation to ensure data integrity post-migration.
7. Identify process improvement opportunities leveraging ServiceNow capabilities.

Required Skills & Experience:

1. 5+ years of experience as a Business Analyst, preferably in ITSM or ITOM projects.
2. Experience in Cherwell to ServiceNow migration projects, including data mapping and process alignment.
3. Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, and CMDB.
4. Ability to create detailed requirement documents, user stories, and functional specifications.
5. Experience in conducting stakeholder workshops and UAT sessions.
6. ITIL certification is a plus.
7. ServiceNow Certified Implementation Specialist (CIS) is preferred.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Consulting and Information Technology

Industries

IT Services and IT Consulting