ITSM Automation Engineer — Onsite in DC

Evolver, LLC; Washington (District of Columbia); On-site; USD 110,000 - 140,000; Full time

Job summary

Evolver, LLC is seeking a skilled ManageEngine ITSM Administrator to support, optimize, and modernize our enterprise ITSM environment in Washington, DC. You will administer ServiceDesk Plus and ADManager Plus, build automation in PowerShell/C#, and drive ITIL process enablement across incident, change, asset, and request management.

The ideal candidate combines platform administration with automation engineering, collaborating with IT operations, development, and business teams to improve

Qualifications

• 3 years of experience administering ManageEngine ServiceDesk Plus or a similar ITSM tool
• 3 years of experience with ManageEngine ADManager Plus or similar identity management tools
• 3 years of scripting and development skills in PowerShell and/or C#/.NET
• 3 years of experience with ITIL / ITSM processes (Incident, Change, Asset, Request Management)
• 3 years of experience building automations and integrations across IT systems
• 3 years of experience with Active Directory environments and user lifecycle management
• Strong problem‑solving and analytical skills
• 15 years of overall experience (education and certifications can reduce this requirement)
• US Citizen with the ability to pass a comprehensive background check

Responsibilities

• Administer, configure, and maintain ManageEngine ServiceDesk Plus and ADManager Plus
• Customize workflows, forms, templates, SLAs, and business rules to support ITIL processes
• Monitor system performance, troubleshoot issues, and implement enhancements
• Ensure platform stability, security, and scalability across the enterprise
• Design and develop automation solutions using PowerShell, C#, and .NET
• Integrate ManageEngine tools with other enterprise systems (AD, HRIS, monitoring tools, etc.)
• Build scripts and applications to streamline provisioning, ticket routing, and reporting
• Reduce manual processes through intelligent automation and workflow improvements
• Support ITIL-based processes including Incident, Request, Change, Problem, and Asset Management
• Partner with Service Desk and IT teams to improve operational workflows
• Drive adoption of best practices in service delivery and governance
• Leverage ADManager Plus to automate user lifecycle management
• Reporting & Analytics: develop dashboards and reports for service performance and customer experience
• Support leadership with actionable data for decision‑making and ITSM maturity improvements
• Collaborate with Service Desk, Customer Experience, and IT leadership teams
• Support escalation management and continuous service improvement initiatives

Skills

PowerShell

C#/.NET

Scripting

ITIL / ITSM

Automation

Stakeholder collaboration

Problem solving

Tools

ManageEngine ServiceDesk Plus

ManageEngine ADManager Plus

AD/Identity management tools

Job description

Evolver, LLC is seeking a skilled ManageEngine ITSM Administrator to support, optimize, and modernize our enterprise ITSM environment in Washington, DC. You will administer ServiceDesk Plus and ADManager Plus, build automation in PowerShell/C#, and drive ITIL process enablement across incident, change, asset, and request management.

The ideal candidate combines platform administration with automation engineering, collaborating with IT operations, development, and business teams to improve