ITSM Architect: TeamDynamix Admin & Integrations

Teladoc Health; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Teladoc Health is seeking an experienced ITSM Administrator/Configurator to manage and optimize the TeamDynamix ITSM platform across Incident, Change, Problem, Asset, Knowledge Base, and Service Catalog modules.

The role focuses on configuring workflows, automations, and integrations with systems like Active Directory, Jira, and Salesforce, while ensuring ITIL-aligned processes, data quality, and governance. You will also mentor users and develop dashboards to monitor service performance.

Qualifications

• 3–5 years of ITSM experience with at least 2 years on ITSM platform administration.
• Strong ITIL knowledge and ITSM best practices.
• Experience creating and managing workflows, forms, and business rules.
• Excellent problem-solving and analytical skills.
• Effective communicator with technical and non-technical stakeholders.

Responsibilities

• Administer and configure TeamDynamix ITSM platform modules (Incident, Change, Problem, Asset, Knowledge Base, Service Catalog).
• Integrate TeamDynamix iPaaS with systems like Active Directory, Jira, Salesforce, CMDBs.
• Customize forms, workflows, and automation rules per ITIL and requirements.
• Collaborate with stakeholders to gather requirements and deliver ITSM solutions.
• Manage user roles, permissions, and access controls.
• Develop dashboards, reports, and metrics to monitor IT service performance.
• Provide end-user support and training to maximize adoption.
• Coordinate testing and deployment of configurations and integrations.
• Ensure data quality, governance compliance.
• Stay updated with TeamDynamix features and best practices.

Skills

ITSM

ITIL

Workflow design

Stakeholder communication

Analytical skills

Education

Bachelor’s degree in Computer Science/Information Systems

3–5 years ITSM experience

Tools

TeamDynamix ITSM

APIs / middleware integrations

ServiceNow

Job description

Teladoc Health is seeking an experienced ITSM Administrator/Configurator to manage and optimize the TeamDynamix ITSM platform across Incident, Change, Problem, Asset, Knowledge Base, and Service Catalog modules.

The role focuses on configuring workflows, automations, and integrations with systems like Active Directory, Jira, and Salesforce, while ensuring ITIL-aligned processes, data quality, and governance. You will also mentor users and develop dashboards to monitor service performance.