ITSM - TeamDynamix Administrator

Teladoc Health; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Teladoc Health is seeking an experienced ITSM Administrator/Configurator to manage and optimize the TeamDynamix ITSM platform across Incident, Change, Problem, Asset, Knowledge Base, and Service Catalog modules.

The role focuses on configuring workflows, automations, and integrations with systems like Active Directory, Jira, and Salesforce, while ensuring ITIL-aligned processes, data quality, and governance. You will also mentor users and develop dashboards to monitor service performance.

Qualifications

• 3–5 years of ITSM experience with at least 2 years on ITSM platform administration.
• Strong ITIL knowledge and ITSM best practices.
• Experience creating and managing workflows, forms, and business rules.
• Excellent problem-solving and analytical skills.
• Effective communicator with technical and non-technical stakeholders.

Responsibilities

• Administer and configure TeamDynamix ITSM platform modules (Incident, Change, Problem, Asset, Knowledge Base, Service Catalog).
• Integrate TeamDynamix iPaaS with systems like Active Directory, Jira, Salesforce, CMDBs.
• Customize forms, workflows, and automation rules per ITIL and requirements.
• Collaborate with stakeholders to gather requirements and deliver ITSM solutions.
• Manage user roles, permissions, and access controls.
• Develop dashboards, reports, and metrics to monitor IT service performance.
• Provide end-user support and training to maximize adoption.
• Coordinate testing and deployment of configurations and integrations.
• Ensure data quality, governance compliance.
• Stay updated with TeamDynamix features and best practices.

Skills

ITSM

ITIL

Workflow design

Stakeholder communication

Analytical skills

Education

Bachelor’s degree in Computer Science/Information Systems

3–5 years ITSM experience

Tools

TeamDynamix ITSM

APIs / middleware integrations

ServiceNow

Job description

Join the team leading the next evolution of virtual care.

At the company, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Job Summary

We are seeking an experienced ITSM Administrator/Configurator with experience in TeamDynamix to manage, configure, and optimize our IT Service Management platform. The successful candidate will be responsible for the administration, implementation, and continuous improvement of ITSM processes, workflows, and system configurations that support high-quality IT services across the organization.

Key Responsibilities

• Administer and configure the TeamDynamix ITSM platform, including modules such as Incident Management, Change Management, Problem Management, Asset Management, Knowledge Base, and Service Catalog.
• Work with Team Dynamix, IT and business teams to integrate the Team Dynamix iPaaS software to connect with other systems (e.g., Active Directory, Jira, Salesforce, Asset Management tools, CMDBs).
• Customize forms, workflows, and automation rules to align with ITIL best practices and organizational requirements.
• Collaborate with stakeholders to gather requirements, define system enhancements, and deliver effective ITSM solutions.
• Maintain platform integrity by managing user roles, permissions, and access controls.
• Develop and maintain dashboards, reports, and metrics to monitor IT service performance and identify improvement areas.
• Provide end-user support and training to maximize adoption and efficient use of TeamDynamix tools.
• Coordinate testing and deployment of new configurations, updates, and integrations.
• Ensure data quality, compliance, and adherence to governance standards.
• Stay updated with new TeamDynamix features and industry best practices to drive continual service improvement.

Qualifications:Required:

• Proven experience as an ITSM Administrator/Configurator with expertise in ITSM software.
• Strong understanding of ITIL processes and ITSM best practices.
• Experience creating and managing workflows, forms, and business rules within an ITSM platform.
• Excellent problem-solving and analytical skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Strong attention to detail and commitment to quality.

Preferred:

• Experience with Team Dynamix IT service management software.
• Experience with other ITSM tools (e.g., ServiceNow, FreshService) is a plus.
• ITIL Foundation certification or higher.
• Experience with integrations using APIs or middleware platforms.

Education & Experience:

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 3–5 years of experience in IT Service Management with at least 2 years focused on ITSM platform administration.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Why join the company?

• the company is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from the company recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

the company respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with the company, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. the company’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.