ITM Teller: Video Banking & Member Solutions

Credit Union of America; Wichita (KS); On-site; USD 25,000 - 30,000; Full time

Job summary

Credit Union of America in Wichita, Kansas is seeking a member service specialist to use knowledge of credit union products and Interactive Teller Machines (ITM) to assist members with financial transactions while minimizing risk.

You will verify documents, adhere to federal regulations, and provide courteous, professional service. This on-site role requires attention to detail, the ability to balance transactions daily, and ongoing adherence to BSA/AML policies.

Qualifications

• One month to twelve months of related experience.
• High school education or GED required.
• Maintain confidentiality and discretion; require diplomacy in communication.
• Good listening and friendly communication with the public.
• Physical requirements include standing, walking, sitting, lifting up to 10 pounds.
• Office environment; indoors year-round with climate control.

Responsibilities

• Provide members with courteous service via video technology through ITM.
• Process deposits, withdrawals, transfers, loan payments, inquiries and research.
• Maintain current knowledge of services and refer to staff to grow member relationships.
• Balance transactions daily.
• Perform other duties as assigned; trained annually; follow BSA/AML requirements.

Skills

Interpersonal skills

Punctuality

Communication skills

Customer service

Education

High school diploma or GED

Job description

Credit Union of America in Wichita, Kansas is seeking a member service specialist to use knowledge of credit union products and Interactive Teller Machines (ITM) to assist members with financial transactions while minimizing risk.

You will verify documents, adhere to federal regulations, and provide courteous, professional service. This on-site role requires attention to detail, the ability to balance transactions daily, and ongoing adherence to BSA/AML policies.