Member Experience Specialist - ITM & Chat Support

Indiana Members Credit Union; Marion (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Indiana Members Credit Union in Marion, IN seeks a member services assistant to operate Interactive Teller Machines and support customers by phone and live chat. You will work in a private office, maintain a friendly on-camera presence, and handle transactions while utilizing core banking and ITM software.

Please bring a high school diploma and complete credit union training; prior experience in a financial setting is preferred. Strong communication and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent is required.
• Completion of credit union training programs is required.
• Prior credit union or financial institution experience is preferred.

Responsibilities

• Assist members via ITMs, phone calls, and chats.
• Maintain a pleasant, on-camera presence during member interactions.
• Balance core system transactions with ITM software usage.
• Research and resolve member issues with accuracy.

Skills

Strong communication

Analytical thinking

Organization / attention to detail

Technology proficiency

Multi-tasking

Education

High School diploma or equivalent

Credit union training programs

Tools

Core banking system

ITM software

Online banking platforms

Mobile banking apps

Job description

Indiana Members Credit Union in Marion, IN seeks a member services assistant to operate Interactive Teller Machines and support customers by phone and live chat. You will work in a private office, maintain a friendly on-camera presence, and handle transactions while utilizing core banking and ITM software.

Please bring a high school diploma and complete credit union training; prior experience in a financial setting is preferred. Strong communication and problem-solving skills are essential.