Member Services & ITM Support Specialist

Security Credit Union; Holly (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Security Credit Union is seeking a diligent Teller/Member Service representative to handle member inquiries and transactional requests through Interactive Teller Machines and the Communications Center. The role emphasizes accurate service, confidentiality, and a sales-oriented approach within a teamwork-driven environment.

Responsibilities include balancing daily transactions, maintaining knowledge of online systems, processing deposits and transfers, and supporting e-services while ensuring

Qualifications

• Experience with cash handling and customer service is preferred.
• Ability to navigate online banking and ITM interfaces.
• Strong attention to confidentiality and security procedures.

Responsibilities

• Answer member inquiries and process transactions via ITM and communication center.
• Maintain balance and perform end-of-day procedures.
• Open/close accounts, process transfers, loans, and card services as required.
• Provide basic technical support for e-services and online banking.

Skills

Cash handling

Customer service

Problem solving

Communication

Microsoft Excel

Education

High school diploma or equivalent

Tools

Excel

Job description

Security Credit Union is seeking a diligent Teller/Member Service representative to handle member inquiries and transactional requests through Interactive Teller Machines and the Communications Center. The role emphasizes accurate service, confidentiality, and a sales-oriented approach within a teamwork-driven environment.

Responsibilities include balancing daily transactions, maintaining knowledge of online systems, processing deposits and transfers, and supporting e-services while ensuring